Terms and conditions

 

  • These terms and conditions of use govern your use of this website - www.ayahkids.com - controlled by Ayah and apply to all users, visitors and others who access our website. By accessing our website you accept and agree to these terms. If you do not agree with any aspect of them, please do not use our website.
  • If you have any questions or need assistance, please send an email to ayah.store.minimalist@gmail.com and we will respond within 48 hours, except during holidays when the response time may increase.
  • Purchase:
  • After confirming the order (Check-out), it is not possible to make any changes or add another product. You will have to place a new order. In the event of a failure in our system regarding product availability, you will be contacted by email in order to resolve the issue: refund or replacement. Holiday periods do not include the same delivery time and your purchases must be made in such a way as to respect these times.
  • Shipping:
  • After receiving an email confirming your payment, the sample is processed in 2-3 days and delivery varies depending on the destination: Portugal 2-3 business days; remaining European countries 4-5 business days, remaining countries in the world 5-10 business days
  • Fees and taxes:
  • Shipping costs vary depending on the weight of the order and the final destination. Customs fees are the sole responsibility of the customer and vary depending on the country. We are not responsible for these fees and therefore do not have information about them.
  • Returns/Exchanges
  • You have up to 14 days to return/exchange the product. A refund, credit note or exchange for another item will be issued according to your wishes. To do so, contact us at ayah.store.minimalist@gmail.com . The item must be intact and with the tags. Reshipping fees are the customer's responsibility.
  • Incorrect or defective items
  • We regret that this happens and we will cover the costs associated with reshipping. To do this, you must contact us at ayah.store.minimalist@gmail.com and attach photographs of the product.